Schunck Group

Make it simple
We are pacemakers, we set the pace and we make your world a little bit simpler by simplifying what is complex and making the right decisions simple for you.

Schunck Group

Make it simple
We are doers and make your world a little simpler by simplifying complex things and making the right decisions easy for you

On our own behalf: SCHUNCK GROUP customer portals and IT services are back online

Dear customers and partners of SCHUNCK GROUP,

We are pleased to inform you that most of our IT tools, services and customer portals are available again.

You can now access the following customer systems as usual:

  • MySCHUNCK (SCHUNCK customer portal)
  • EPASweb (IT solution for registering transports to be insured)
  • PHOENIXweb (IT solution for claims processing)
  • artsecur(R) Portal (IT solution for arts)
  • SRM/SFM (IT solution for risk and fleet management)
  • SKMweb tool (web-based fleet management)

In the course of the attack, several of our IT systems (and thus also the IT tools and customer portals) have been taken offline for security reasons. We made a conscious decision to prioritize security over speed. After rebuilding our IT infrastructure and integrating additional security measures, our established IT tools, services and customer portals are now back online, albeit with minor restrictions.

We apologise for any inconvenience that may have occurred and for your trust and understanding of this special situation.

Please do not hesitate to contact your SCHUNCK customer advisors / contact persons via the known landline and mobile numbers as well as e-mail addresses if you have any questions.

Yours sincerely

The Management Team of the SCHUNCK GROUP
Richard Renner, Peter Kollatz, Daniel Ahrend, Thomas Wicke

FAQs on IT failures at the SCHUNCK GROUP

Was data stolen during this attack?

Due to the ongoing analyses, we do not yet have any detailed information on a possible data leak. As soon as we receive information on this, we will inform you as soon as possible.

Who accessed your servers?

Please understand that we cannot answer this question due to the ongoing forensic analyses and investigations by the authorities.

How can I currently reach the SCHUNCK GROUP?

Your SCHUNCK contact persons are available at the known landline and mobile numbers as well as by e-mail. We are currently working on restoring access to MySCHUNCK. As soon as the customer portal is accessible again, we will inform you here on the website.

Is mail traffic with the SCHUNCK GROUP secure?

Mail traffic with the SCHUNCK GROUP is possible and secure without restrictions. As part of our IT security protocol, we isolated and shut down our systems immediately after the incident became known. Together with IT security specialists, we have since taken further, even more comprehensive IT security precautions. In addition to the established procedure for cyber attacks, outgoing mails and attachments are scanned by a leading managed endpoint detection and response software (MEDR).

When did you discover the IT security incident?

We identified the unauthorised access to our systems on 1 October 2023. All affected systems were immediately isolated and shut down to prevent further access. Together with external IT security experts and data forensic specialists, we immediately began analysing the incident and implementing further security measures.

Do I have to resubmit documents that I sent to the SCHUNCK GROUP from 1 October 2023?

No, these are available and will now be processed step by step, we will contact you again for this.

Contact details of the data protection officer:

Ecclesia Holding GmbH
Data Protection Officer
Ecclesiastrasse 1 – 4
32758 Detmold
Phone +49 5231 603-6129

Press enquiries:

Please contact / +49 175 8910280 with your press enquiry.

Welcome to the SCHUNCK GROUP!

The SCHUNCK GROUP is a member of the Ecclesia Group, Germany’s largest insurance broker, with more than 2,300 employees. We are convincing with our competence and many years of expertise as well as with our innovative products and IT solutions.

For 100 years now the SCHUNCK GROUP has worked in the tradition and according to the values of its founder, Oskar Schunck: Thinking and acting in long-term responsibility for clients, employees and partners.

To offer more than just insurance, to excite clients and to enter into a solid partnership with you, that is the foundation of our work.

Our maxims: It is generally the simple things that are successful. We make the complex insurance business understandable for you and we make your world simpler.

SCHUNCK GROUP - Image film

You are currently viewing a placeholder content from Standard. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.

More Information


100 percent customer focus - MySCHUNCK sets standards

The SCHUNCK GROUP relies fully on digitalisation and has made its new client portal MySCHUNCK public. It makes the complex world of insurance more understandable for companies and is simple, easily surveyed, quick and certain.

You are currently viewing a placeholder content from Standard. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.

More Information


Please stay informed. We offer you current information, newsworthy items and news from the SCHUNCK GROUP and from our subsidiaries.

A matter close to our hearts: No tolerance for intolerance!

The SCHUNCK GROUP has always lived social values: racism, xenophobia, violence, hatred and intolerance are not compatible with our convictions and values. Read more

Transport insurance solutions for protective clothing shipments from the Far East

The SCHUNCK GROUP offers comprehensive transport insurance solutions for transports of protective clothing from the Far East through its underwriting agent, ATRALOsecur GmbH. Read more

Solutions & Services

The right insurance solution for every risk

Our principle is to give neutral advice in the interest of our customers, and for their benefit. As insurance brokers, we act exclusively on behalf of our clients and represent their interests vis-à-vis the insurers. We develop individual concepts tailored to the needs of our clients – nationally and internationally.


For every sector a special approach

SCHUNCK is the leading insurance broker for logistics and traffic. We are expanding this position. At the same time, we are also convincing other sectors of our performance with our competence and expertise as well as with our innovative products and services.

SCHUNCK – more than just insured.