100 percent customer focus – MySCHUNCK sets new standards

The SCHUNCK GROUP is devoting all its efforts to digitalisation and has unveiled its new customer portal MySCHUNCK. It makes the complex world of insurance more understandable for companies and is simple, easily surveyed, fast and certain.

The SCHUNCK GROUP on 29 July 2019 launched its new client portal, MySCHUNCK (www.myschunck.de). With MySCHUNCK, the SCHUNCK GROUP is setting new standards with regard to digital contract and insurance management as well as customer friendliness. MySCHUNCK guarantees SCHUNCK clients trans-hardware mobile access to all their insurance records and insurance documents – and it does so multilingually.

Client benefit – made simple

The new client portal should take the burden off SCHUNCK clients by providing support for internal administrative processes in regard to insurance.

It offers digital contract management and digital reporting. In addition, claims may be simply and quickly reported with the aid of online forms, and already filed claims can be inspected and their processing status can be traced („claim tracking“). In a claim case, reporting is done directly via smartphone or tablet, including with an upload function for photos. Regardless of this, whether it is a claim about property insurance, a motor vehicle claim or a transport claim. All claims can be registered with MySCHUNCK.

Personalised start centre with claims reporting

Via MySCHUNCK’s personalised dashboard, users have an overview of the tasks to be completed as well as quick access to their company structure, contracts or claims. Via the start centre there is a central entry into SCHUNCK IT applications already used, such as EPAS or Phoenix.
With MySCHUNCK, SCHUNCK fully meets the requirements and wishes of its clients and in that way has taken a giant step forward in the direction of a paperless office.

Individually adaptable to client needs

MySCHUNCK has a flexible authorisation scrolling system which makes it possible for SCHUNCK clients to administer the portal themselves and to adapt it to the individual needs of their company. Thus, for instance, warehouse employees or lorry drivers can be cleared exclusively for the claim reporting function. Thus, any number of user accounts can be set up and granted extensive authorisations. To be able to use MySCHUNCK, you must be a SCHUNCK client. SCHUNCK clients who want to use MySCHUNCK can contact their authorised customer representative as of now to become a user.

More than just insured

Innovative, inhouse developed IT applications and solutions have for more than 30 years rounded out the SCHUNCK GROUP‘s portfolio and give credence to the company’s motto „More than just insured.“ The special benefit for clients offered by MySCHUNCK, has been stressed by Marco Gerhardt, a partner at EY Innovalue, who subjected MySCHUNCK to an intense test: „MySCHUNCK sets standards in the German world of industrial insurance in regard to intuitive user operation and usability. It never gets overloaded and thus constitutes a benchmark in user friendliness in the market.“

MySCHUNCK – INSURANCE MANAGEMENT MADE SIMPLE!