Solutions & Services

Claims Management

Claims Management

With claimSECUR®, the SCHUNCK GROUP offers an independent service company for claims management. The claimSECUR® GmbH is a renowned provider for international claims processing outside of insurance solutions. Our network of highly qualified experts, lawyers and specialised cooperation partners represents your interests in the event of a claim.

We offer

  • Professional claims processing in partial or full outsourcing worldwide
  • Support with recourse processing
  • Consulting and process optimisation for claims management
  • Risk management and loss prevention
  • Quality management

No matter what happens. No matter where it happens. We’ll help you. Claims management with claimSECUR® – independent, professional & fast!

Your contact claimSECUR®

Christian Klaas

+49 89 38177-471


Notification of claims
  • Admission (customers, insurers, claimants, others)
  • Request for missing statements from the parties involved
  • Content review, preparation and transmission of the documents to brokers, insurers, lawyers*
  • Commissioning of experts via insurers / on behalf of customers
Clarification of open questions
  • Obtaining cost estimates, photos, etc.
  • Organisation of repair approvals
  • Obtaining invoices and expert opinions
  • Structured resubmissions and due dates
Insurer regulation / rejection
  • Content review and amount-related audit
  • Content review and amount-related audit of co-payments
  • If necessary, support in finding a solution
  • Intervention in the absence of reactions
  • Resubmissions, due dates
Recourse on behalf of the customer
  • Liability of subcontractors and persons responsible for accidents*
  • Assertion of claims and pursuit of enforcement
Software / IT connection
  • Damage data acquisition and electronic claim file
  • Administration and reporting via the CAP Manager
  • Customer-specific reporting on accidents and damage
  • Individually adapted IT solutions and interfaces as well as evaluations according to customer requirements
Other services
  • Continuous and controlled reserve verification processes and information
  • Regular meetings
  • Network of service providers (e.g. specialised lawyers, motor vehicle experts, construction experts, average agents, assistance and other emergency services